KITTNER offers various after-sales support solutions to meet your needs:
Installation and commissioning
We offer individual on-site support during commissioning – from installation, through setting the correct parameters, to training of service personnel. This ensures the trouble-free operation of the equipment.
Distant support via telephone and/or online connection with the equipment
With our distant support, we can provide you 24/7 assistance to answer all of your technical questions concerning our equipment or resolve any emergency issues. We can provide innovative solutions for rapid monitoring and help to resolve any issues only by internet connection. We have pre-prepared procedures for quick localization of the issues.
Maintenance contract to help you as soon as possible
With a signed maintenance contract, your repair requirements have the highest priority. Our service team will be with you within 24 hours. Furthermore, with a signed maintenance contract, we can offer you an extension of equipment warranty. Warranty extension is related to good training, provided by our specialists and proper maintenance from the customer side, recommended in the operation manual.
Preventive maintenance for extending the life of your machines
Our preventive regular service and maintenance of the equipment, ensure that all the necessary repairs and technical defects are fixed before breakdowns occur. This means that you avoid costly repairs and downtime, and optimal operation of the machine is ensured for a longer period of time.
